Job title: Manager – Technical Services – IT/Software (10-16 yrs)
Company: Merito
Job description: Technical Services Manager – IT/Software
About our client :
– Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
– They We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you’ll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job :
– Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.
What will you do?
– Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
– Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
– Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
– Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
– Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
– Perform project audits for newly implemented properties and identify gaps, if any
– Build and lead a cohesive and high performing team.
We are looking for :
– B. Tech or equivalent degree in computer science.
– Total experience of 10+ years with at least 3 years leading a team serving customers globally.
– Industry experience of working in similar IT services/product companies with. B2B experience preferred.
– In-depth knowledge of Windows servers and strong Windows Administration skills
– Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)
– Strong experience of working in cloud services (AWS preferred)
– Working knowledge of interfaces and integrations of systems.
– Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
– Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
– Committed to working collaboratively with highly diverse teams, and many different types of people
– Experience of working in hotel technologies will be an added advantage.
Our Client’s experience :
– The physical, mental, emotional and financial health of our people is something we always care about.
– This is a place to learn and grow. We’re committed to your development – both professionally and personally.
– Your experience with us is something we take seriously.
Our Client offers (of course, in addition to your compensation) :
– Health insurance
– Paid time off
– A flexible working environment meaning we strike the balance of what you need and what works for the business
– A hybrid approach to the future of work
– Parental leave
– Professional development assistance
– Referral program
Expected salary:
Location: Delhi
Job date: Mon, 17 Oct 2022 04:16:01 GMT
Apply for the job now!