Senior Technical Lead – Service Delivery (Activation)

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Job title: Senior Technical Lead – Service Delivery (Activation)

Company: Colt Technology Services Group

Job description: Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title:

Senior Technical Lead , Service Delivery (BW Config & Activation)

Colt Level:

PT1 Adv

Function:

Operations & Engineering – Service Delivery

Reports to:

Manager, Service Delivery

Location:

Bangalore – India

Role purpose

At Colt we are changing the perception of our business and industry sector. As part of this transformation we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-class network and communications services to information–intensive business across Europe, Asia, and North America. With local market understanding and global reach – Colt is big enough to deliver and small enough to care.

The candidate will be responsible for configuring the transmission circuit’s designed hardware path over COLT-owned equipment and network by looking at the circuit type and its bandwidth as well as by using his own knowledge and experience. Candidate will be required to analyse the requirements and verify its routes and the design. Once verified, he will be configuring circuits remotely by accessing network elements via Colt’s network management systems over Colt’s SDH / DWDM / OTN / MSP / M MSP / ATM / DSLAM, IQNET Packet & Optical Networks. Once configured, the circuit needs to be tested (via pre-test procedures) to ensure an “alarm free” state. Once circuit is ready to deliver, he will be required to co-ordinate with field engineers for E2E testing of the services, during this task he will be required to perform continuity test, loop test, switching test, insertion of network elements, removal of network elements from the management server.

Upon completion, the Order Handling System, XTRAC, Circuit Database and Network Management Systems and all other relevant databases are to be updated.

Additionally, he will be responsible to lead delivery projects, customer circuit migration projects, assist project teams in successfully carrying out UAT/ ORT tests etc. He is expected to gain technical expertise on current platforms and processes so that he works as Subject Matter Expert (SME) within the team. The person will be responsible to lead escalations and must demonstrate Colt values at all stages.

Key accountabilities

Section 1 – Core Tasks

  • Configuration & Testing of circuits over Colt’s Carrier Ethernet/ DWDM / OTN / MSP / M MSP / Networks & IQNET Packet & Opical platforms against customer contracts within target-timelines.
  • Co-ordinate with field engineers for Installation & E2E testing of the services, during this tasks he will be required to perform continuity test, loop test, switching test, insertion of network elements, removal of network elements from the management server.
  • Ensure KPI conformance > 98%.
  • Maintain a high quality of output and ensure completion of tasks with a target of zero errors.
  • Real time closure of Order Handling System tools & XTRAC (workflow tools) tasks.
  • Real time updating of Network Management Systems.
  • Interfacing with peer groups within Operations and Engineering teams.

Section 2 – Additional Responsibilities

  • Transitioning of tasks from EU,USA & Asia to India as per defined “Business brief”.
  • Managing escalations / issues on daily basis.
  • Perform quality check and drive initiatives to improve quality of service on Config and Activation task.
  • Handling complex solution related deliveries like EPN/Bespoke Orders etc.
  • Leading & executing delivery projects and migration projects.
  • Leading weekly calls with stakeholders in IN, EU, USA & Asia.
  • To become SME both technically & process-wise.
  • Helping team members with their daily jobs.
  • Independently Drive CSI initiative and project across function and Global SD.
  • Handling complex customer projects independently and ensure smooth delivery through delivery cycle.
  • Leading weekly calls with stakeholders in IN & EU.
  • Drive Synergies with in cross functional team.
  • Being SME target to work on removing top 4 error identified during quality checks.

Key performance indicators

  • Quality KPI – First Time Right during delivery of orders
  • OLA – Timely delivery of orders
  • Lead Time conformance
  • Support for MRR target achievement
  • Living Colt Values

Key Stakeholders

Regular interaction with following teams:

  • Country Delivery teams – Order Management , Fibre, Install, Node, Scheduling team , OLO Delivery teams
  • NOC, Engineering and Capacity management team, Order Entry and applications support teams
  • Change management & TAC

Role specific requirements

Skills & Experience

  • The ideal candidate with 10-14 years of relevant industry experience in Planning (Access and Core Network) ..Good understanding/Knowledge on installations & commissioning / testing / NOC environment (on Optical / Packet / PDH / SDH, DWDM and EoSDH / IP), and have practical experience of Bandwidth provisioning and testing. Knowledge on MSP & NGN technologies will be preferred.
  • Good knowledge on various testers (like SUNRISE, ACTERNA, ANT-5, ANT-20 etc.) used for testing of transmission links.
  • Excellent knowledge of Transmission, Ethernet / DWDM / OTN / MSP / M MSP / DSLAM Networks / NG Packet Network Technologies.
  • Excellent understanding of Metro-Ethernet technologies and MPLS based L2 VPN services (Ethernet P2P or P2MP)
  • Good knowledge of various interface used to deliver Data, Voice and IP based circuits on transmission network.

Education & Qualifications

  • B.E / B Tech specialized in “Electronics & Communication” Engineering is preferred

Expected Behaviours

  • Results orientated / Outcome focussed
  • Customer First
  • Team Co-ordination
  • Good team player
  • Takes ownership

Colt Values

We know people matter

Whether it’s a customer, a partner or an employee, we build relationships based on trust, honesty, respect and integrity. We value diversity and strive to be more inclusive so everyone has the freedom to speak up, be heard and thrive.

We always find a better way

By staying one step ahead we empower our customers to succeed through the power of connectivity. We’re swift to adapt and take responsibility for the promises we make.

We win together

We believe in the power of many and stand shoulder to shoulder with customers, partners and colleagues collaborating on ideas, sharing risks and recognition among all. When we make a decision we understand it’s impact, and rally behind the decision to make it a success.

We can change the world

We want to make the world a better place. Better connected, more sustainable, fairer for all.

We use what we have – passion, technology and connectivity –

to create good.

Working Hours: Will be required to work in rotational shifts like EU shift timings (E1/E2) & OOH support** (as per business requirement) .

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Access to Online-learning Platform
  • Business mentoring
  • option of parking slots in the Colt Campus
  • lunch vouchers

Expected salary:

Location: Bangalore, Karnataka

Job date: Sat, 17 Sep 2022 22:15:43 GMT

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