Technical Product Manager

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Job title: Technical Product Manager

Company: PayPal

Job description: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary: Disputes Experience and API Product Manager

Job Description:

Overview

PayPal is the world’s leader in online payments processing. The company helps buyers and sellers around the world make and receive payments. PayPal is headquartered in San Jose, CA with multiple offices within the United States and around the world.

Risk is one of PayPal’s core competencies and is a key contributor to the company’s profitability and the customer value proposition, which is focused on secure payments. The Risk team is responsible for the global approach to assessing various buyer-side and seller-side risks that PayPal takes on (including identity fraud, seller fraud, account takeover, and credit) and the treatments, actions, and experiences triggered by the results of the Risk assessment and used by PayPal to control losses. The product management team in Risk Platform builds innovative products to manage Fraud Risk

Responsibilities

The goal of the Risk Platform team is to deliver time-to-market improvements, cost reduction, and quality improvements in support of Risk initiatives and solutions.

Platform Capabilities

  • Define and drive the next-generation disputes experience required to support the growing needs of PayPal
  • Own the investment and roadmap for Risk Platform build-out
  • Define and build the experience with product development and architecture.
  • Maintain and support the product, ensuring definition and ongoing monitoring of product KPIs for both Financial and Regulatory Risk
  • Have a keen interest in being hands-on on higher-level tasks (design, analysis)
  • Readiness to be in our users’ shoes – be the level one users of the product and capabilities
  • Create use cases and product requirement documents to articulate desired service features and functionality to the user experience and technology teams for both tactical project delivery and long-term strategic direction of Risk service capabilities.
  • Gain a deep understanding of customer experiences and preferences and funnel the requirements to build a scalable infrastructure than goes beyond channel/device.

Integration

  • Be an expert on Risk and Compliance Platform within PayPal
  • Understand Integration needs (internal systems and external); assimilate and synthesize the needs of various stakeholders into a common set of platform capabilities and Platform
  • Partner with other groups within and outside Risk to define business goals and metrics, understand Platform capabilities, leverage existing solutions, or implement and deploy new solutions and product capabilities
  • Assess buy vs. build and work with 3rd parties to integrate Risk Platform on a case-by-case basis

Team Leadership

  • Lead by influence, with strong execution skills and focus.
  • Ongoing focus on Risk business knowledge; ability to constantly prioritize and deal with ambiguity.
  • Lead project teams of engineers and designers to ensure that the product solution delivers to requirements and meets business needs
  • Collaborate across business and technical areas to manage all aspects of the Risk Platform
  • Present business case, product roadmaps, and strategies to key stakeholders and executives
  • Creates new metrics to measure customer insights as needed. Helps more junior PMs understand key customer insights. Gathers insights about competitor’s customers
  • Persuades leadership with verbal arguments. Thinks and responds to questions in real-time, varying the approach based on audience needs and reactions
  • Sought after to help attract, hire and retain talent across product roles. Cultivates talent through career mentorship.
  • Works with product development and quality engineering team leads to consistently manage multiple products to planned milestones with high quality. Effectively plans resources based on priorities and constraints

Innovate

  • Introduce new products, programs, policies, and procedures to achieve business strategies
  • Source and develop strategic relationships with industry partners and alliances
  • Drives innovative solutions to cross-domain product gaps or misalignment of goals. Learning to make difficult trade-off decisions under stress. Reputation for getting things done.

Requirements

  • 3 to 4 years of Product Management experience or related field, including technical product management, software development, or analytics. Total experience of 4 to 5 years.
  • Prior people management experience preferred. Preferably managed Product Managers. Technology management is also fine.
  • Bachelor’s degree or equivalent in a relevant field, such as Computer Science
  • MBA Preferred
  • Ability to understand and appreciate the engineering and analytical solutions. Understanding of web technologies, SOAP, XML, WSDL, Java, relational databases. Experience developing/working with API sets and Platform.
  • Skill sets: analytical, problem solver, strategic planning, leadership, project management and execution, communication with diverse audiences and stakeholders, (written, verbal, and oral)
  • The candidate should bring a high level of enthusiasm to the projects, the ability to organize and motivate large groups, and a high degree of passion for technology
  • Demonstrated track record managing all aspects of a successful software or technology product throughout its lifecycle, including product strategy development, requirements definition, product marketing, and product P&L ownership
  • Experience with SOA, Data repositories/warehouses, Disputes, Case Management systems (Pega) and processes, Rules Engines (Blaze), or payments or risk management is a strong plus.
  • Previous Technical Product management a plus

Opportunities

  • Join the market leader in online payments, playing a leadership role in a fast-growing space that is relevant to the lives of millions of users on a daily basis
  • Join a group that is one of the best in the Risk and Compliance industry
  • Launch a career in Risk and Compliance, acquire a highly sought-after spike while leveraging your quantitative/analytical/technical background and learning about Payments and Ecommerce
  • Work with high-performing professionals, in a culture that is very merit-focused and gives ample opportunities for growth and development to its best performers

Subsidiary: PayPal

Travel Percent: 0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:
to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Expected salary:

Location: Chennai, Tamil Nadu

Job date: Sat, 17 Sep 2022 22:16:17 GMT

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