Job title: Technical Consulting Engineer – Web security /Network Security/Firewall troubleshooting Experience (3-6 yrs)
Company: Cisco Systems
Job description: Who You’ll Work With
Global CX Centers support the delivery of the full CX portfolio with a flawless customer experience at a global efficient operating scale. They include delivering technical assistance (TAC), centralized project delivery, centralized high-touch support, sourced support, managed services, and global logistics
The Support Services(TAC), is a team of elite technical specialists whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide dedicated support to our customers, partners, account teams, and other CX engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none!
What You will do
- Provide technical support for Cisco Cloud Security Technology portfolio to customers, partners, account teams and other internal technical support teams
- Continually develop working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area.
- Effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer happiness
- Share knowledge to build relationships, and optimally troubleshoots problems both alone and as part of a team.
- Who You Are
- 3+ Years in Web security / Network Security / Firewall troubleshooting Experience
- Ability to creatively apply technology to solve customer problems
- Previous Technical support, installation and customer-facing experience in the technology industry.
- CCIE Security / CCNP Security or other security certification
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Fri, 09 Sep 2022 22:19:15 GMT
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