Job title: Technical Analyst – Security
Company: Shell
Job description: Where you fit in ? Access Management (AM) is part of the ET SOM (Enterprise Technology Service and Operations Management organization in IT Services and Operations. Access Management team manages the access provisioning to Shell’s business critical a
Where you fit in Access Management (AM) is part of the ET SOM (Enterprise Technology Service and Operations Management organization in IT Services and Operations. Access Management team manages the access provisioning to Shell’s business critical applications compliant with internal and external control requirements. The activities in consist of Access Request Management, Control Operations, Profile Maintenance and Development and Access Security Design and Architecture. What’s the Role Technical Analyst is responsible for Providing Technical Support to Access request management, user access provisioning services, Identity & Access Management tool (SAM/Saviyant). Provide First & Second level technical support, problem analysis and problem resolution which may involve escalating issues to other technical support groups. . Responsibilities & Accountabilities Providing support to technical teams working on the IAM solutions and services, Provide Level-2 support for Identity and Access security related issues and act as advisory for the User Access Security team members To ensure incident/problem raised related to Access Management is resolved, and play an integration role, to ensure respective support team (eg: interface/vendor) is engaged and resolution is provided as per the Service Level Agreement. Understanding & driving the incident related to Security Access Strategy, Segregation of Duties Standards, and critical access matrix for IDM tool. Ensuring technical IAM platform evolutions and changes are made with no impact on deployed IAM services, drive the change management process Assisting in the coordination and execution of system or software upgrades on IAM platform. Manage and Execute the Access Controls, ensure organization complies to IRM guidelines and defined accountability for IT staff Manage service delivery of Access request management and user access provisioning (ERP and non-ERP systems) in line with agreed SLAs. Manage relationships and communications effectively with internal stakeholders and external service providers Manage quality of service delivered by the supplier team to maintain service performance Drive transformation and continuous improvement to simplify and standardize role management design & processes Special Challenges: Managing the business expectations, provide reliable, secure and consistent service for the users. Managing the supplier to ensure the delivery as per the business requirement, drive continuous improvement to increase the service satisfaction levels. Ensure the services are as per the compliance framework. What we need from you. 5- 8 yrs of IT experience with 4 to 7 years in corporate IT with relevant experience supporting end-users Education: Any Graduate (IT) Strong experience in Identity Access Management Solutions, User Access Management, Provisioning process, SOD Management, Access Controls, Certifications. Knowledge of SAP User Management end-to-end Process, including Segregation of Duties, Charter of Authority, SAP GRC Experience in IDM tools, Application onboarding to IDM knowledge (Saviyant, SAP, etc) Strong ITGC & Business controls experience, Control execution Experience working with ITIL processes and User Access Management. Process Knowledge in Incident, Changes, Problem Management Process minded with agile and flexible skill set.
Expected salary:
Location: Bangalore, Karnataka
Job date: Thu, 25 Aug 2022 22:03:41 GMT
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