Job title: Technical Support Engineer ( Mobility 4G/5G packet core)
Company: Cisco Systems
Job description: What You’ll Do
- Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
- Focal point for large account network problem resolution.
- Provide technical support to customers for Cisco technologies, products, and/or solutions and resolve complex problems with end to end ownership.
- Replicate complex technical problems in lab environment and quickly identify root causes
- Share acquired knowledge with the technical community at large by contributing to various Cisco’s internal and external forums.
- Work very closely with Cisco’s engineering team to resolve as well as improve Cisco’s product lines.
- Work and demonstrate the spirit of one team in letter and spirit and act as Customer’s advocate and Own the end to end customer experience.
Who You’ll Work with
Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to maximize the value of Cisco to customers and partners
Cisco seeks a Technical Consulting Engineer with expertise on Cisco’s products and solutions to join Cisco’s Solution Support team. You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be responsible for resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. This is a superb opportunity for someone with persistence and an insightful view to become technically experts and advance their career contributing to customers while working with an industry leader in networking technology.
Who You Are * 10+ years’ experience with Mobility related technology
- Strong knowledge in IP routing and switching is required
- Knowledge on Virtualization technologies.
- 3G/4G/5G mobile packet core (LTE, UMTS/CDMA/GSM/WiFi offloading.)
- Working knowledge on SGSN, MME, GGSN, SGW , PGW, EPDG, SAMOG,SMF,UPF,AMF.
- Knowledge on various 4G/5G and 4G call flows is a must.
- Strong Knowledge on the 3GPP specifications is a must.
- Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology for various business segments.
- Openstack, SDN and NFV is must.
- 5G knowledge is preferred
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Thu, 21 Jul 2022 22:14:33 GMT
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