Job title: Technical Consulting Engineer | 5+ years

Company: Acacia Communications

Job description: Technical Consulting Engineer – Enterprise Wireless (TAC) Who You’ll Work With The TAC Wireless team works on complex, challenging issues with some of Cisco’s top customers. You’ll be part of a team dedicated to solving our customers’ most impo

Technical Consulting Engineer – Enterprise Wireless (TAC) Who You’ll Work With The TAC Wireless team works on complex, challenging issues with some of Cisco’s top customers. You’ll be part of a team dedicated to solving our customers’ most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on integrated products, services and software platforms. You will provide 2nd/3rd level technical support for Wireless technologies. What You’ll do TAC is a team of highly skilled professionals whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. You will have the opportunity to apply your analytical skills and technical knowledge to tackle product and network problems of moderate-high complexity. You will consistently deliver great Customer Experience for Cisco Wireless products by resolving technical issues over telephone, email and remote sessions (Webex). You will work with critical customer accounts and handle escalation requests. You’re happy to provide technology/product training and intellectual property material as required. You effectively utilize moderate to complex lab setups to recreate and solve problems You will submit complete and correct bug reports in areas of expertise. Who You Are Cisco seeks a Customer Support Engineer in Wireless technology to join some of the industry’s brightest minds in developing and deploying today’s most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. You demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career contributing to customers success while working with an industry leader in networking technology. Minimum Qualifications .BE or MS CS/EE/EC with 2+ years of Industry Experience .Excellent Verbal and Written Communication skills .Self-driven with proven experience in resolving complex technical issues in Enterprise Networks .Proven ability to work autonomously & independently .Hands-On experience with Cisco Wireless Products – WLC (Wireless LAN Controllers), Access Points (AP), MSE, CMX, Prime Infrastructure (PI) etc .Excellent Problem-solving and probing skills. . Deep understanding of IEEE 802.11 standards (a,b,g), 802.1x, Wi-Fi . Knowledge of WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK . WEP encryption (Wired Equivalent Privacy,WPA (Wi-Fi Protocol Access), WPA2 . Experience with WLSM, WiSM, WCS etc .Hands-on with packet level troubleshooting such Over-the-air captures, Span captures using tools such as Wireshark etc .Ability to diagnose and analyze issues through debugs and logs. Desired Skills .Good knowledge of Cisco Mobility Express (CMX), Mobility Services Engine (MSE), Hyper-location, BLE products/technologies and applications or equivalent 3rd party solutions .Knowledge of RF Site Survey and related tools like Airmagnet, Ekahau .Knowledge of TCP/IP, SNMP, LAN/WAN routing/switching and other network layer protocols a plus .Cisco Certifications in Wireless Technology is a plus (CCNA, CCNP R&S, CCNA-W, CCNP-W, CCIE-W) .Vendor Neutral certifications such as CWNA, CWSP etc will also be considered. .NMS,SNMP experience is a bonus

Expected salary:

Location: Bangalore, Karnataka

Job date: Wed, 13 Jul 2022 22:30:16 GMT

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