Job title: Technical Support Professional
Company: IBM
Job description: Introduction Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provideindustry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the b
Introduction Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provideindustry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBMand our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. Your Role and Responsibilities We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our teamwork with the world’s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web. Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients. Responsibilities: This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Cloud Integration organization, supporting products IBM DataPower Gateway, API Connect, IBM App Connect, or IBM Aspera on multiple operating systems, virtual, and cloud. Products this team supports: IBM API Connect: IBM DataPower Gateway: IBM App Connect: IBM Cloud Pak for Integration: https://www.ibm.com/cloud/cloud-pak-for-integration IBMReferred_India Required Technical and Professional Expertise Immediate skills for an outstanding candidate include a strong understanding in container technologies, Kubernetes, Cloud skills, Networking protocols, and Java, JavaScript, and C programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages. 4-10 years of IT experience Experience in UNIX/Linux operating system Experience in 3-tier web service architecture Scripting skills, such as Perl, Ruby, Python Basic skills in database server (MySQL) administration Knowledge in XML technologies including DTD, XSLT, XPATH, XSD and XQuery Ability to troubleshoot and identify the root cause of issues English language skills including read, write and speak Communication and customer focus skills – be able to understand customer problems and articulate current status to customers Preferred Technical and Professional Expertise Having similar skills as the team members will help lead them better: Container technologies, Kubernetes, Cloud skills Networking protocols Java, JavaScript, and C programming languages Ability to lead/guide troubleshoot and identify the root cause of issues Be knowledgeable of software development processes and methodologies as well as software lifecycle, tools, and best practices Be knowledgeable of Cloud technologies, Agile practices, and containers/Kubernetes
Expected salary:
Location: Kochi, Kerala
Job date: Sat, 09 Jul 2022 22:57:28 GMT
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