Job title: Technical Support Engineering IC3
Job description: With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Applications & infrastructure – the largest and fastest growing group in CSS – provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and deepening your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
o Strong knowledge and experience in .Net Framework, ASP.NET, VB.NET.
o Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
o Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
o Developer Tools such as Visual Studio, Unity, Eclipse
o Basic understanding of Web servers like IIS, wr.t configuration, deployment, etc. is a definite plus.
o Good understanding of the concepts of Operating Systems and networking is required
o MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage
Experience in one or more of these areas desirable
o Three or more years in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies.
o Deep understanding of application lifecycle and agile development principals including but not limited to:
o .Net Framework, ASP.NET, ASP.NET CORE, MVC, WCF, Web Services, Signal-R, Azure BOT Framework, VB.NET and Webservers (IIS).
o Expertise in at least – C#, ASP, VB6, RDBMS
o Industry programming experience in building Windows or Internet applications
English Language: fluent in reading, writing and speaking.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Location: Bangalore, Karnataka
Job date: Wed, 03 Aug 2022 03:24:01 GMT
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