Contact Center Administrator- Technical Customer Support

  Clinical Research

Job title: Contact Center Administrator- Technical Customer Support

Company: AVEVA

Job description: About Our Opportunity Contact Center System Developer/Administrator Location: USA, Canada or Global About AVEVA AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of informa

About Our Opportunity Contact Center System Developer/Administrator Location: USA, Canada or Global About AVEVA AVEVA is a global leader in industrial software, driving digital transformation and sustainability. By connecting the power of information and artificial intelligence with human insight, AVEVA enables teams to use their data to unlock new value. We call this Performance Intelligence. AVEVA’s comprehensive portfolio enables more than 20,000 industrial enterprises to engineer smarter, operate better and drive sustainable efficiency. AVEVA supports customers through a trusted ecosystem that includes 5,500 partners and 5,700 certified developers around the world. The company is headquartered in Cambridge, UK, with over 6,500 employees and 90 offices in over 40 countries. Learn more at www.aveva.com. We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business. At AVEVA, we’re all about Limitless possibilities. Are you Contact Center Enterprise System Developer/Administrator We are looking for a Contact Center System Developer/Administrator to join our global team. This position will work with a small team to configure and integrate the Enghouse Contact Center Enterprise (CCE) solution. The solution is dedicated to the Global Customer Support department. You will be responsible for setup, configuration, and end user support of Enghouse CCE with a focus on Americas’ business hours. RESPONSIBILITIES: . Provide Level 1 support to contact center users. Responding to tickets within agreed service level agreements. . Perform IVR and other relevant configurations including user and queue administration. . Perform voice recognition tuning as needed. . Participate in the development of operational policies, standards, and procedures for contact center services. . Translate business requirements and features into technical solutions for deployment using interaction management system. . Perform system, integration, and functional testing. . Create and participate in User Acceptance Testing cycles. . Maintain and troubleshoot the Enghouse CCE platform. . Integrate CCE with other enterprise applications like Salesforce. . Interface with IT team for telephony infrastructure support. . Software development for any custom applications and scripts required for reporting, Chat, Screen Pop, database, SLA, etc. . Communicate with users and various team members and stakeholders as needed for project and maintenance tasks SKILLS, KNOWLEDGE AND EXPERIENCE: . Two years of administering a contact center environment. . Strong customer service skills. . Knowledge of a telephony environment, preferably Microsoft Teams. . Understanding of standard contact center technologies. . Attention to detail. . Able to understand inter-operability of applications in the contact center, including customer needs and business requirements. . Demonstrate good analytical skills by analyzing data to take appropriate actions to resolve, develop workable solution, or report issues accurately. . Development skills: TCL, VXML, Salesforce, .NET, C#, Java/JavaScript, HTML, Web Services, Mulesoft and Microsoft SQL Server. two years of administering a contact center environment. . Bachelor’s degree from accredited institution or trade school or equivalent experience Must be available to support Sydney and Europe – 8am – 5pm, IST The salary for the state of Colorado is: $56,400 – $94,000. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world. Concerning agencies: AVEVA does not accept unsolicited resumes and will not be responsible for fees related to such. #LI-CO1

Expected salary:

Location: India

Job date: Sun, 10 Jul 2022 22:46:58 GMT

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